Refund and Returns Policy

At Best Pet Supply Shop, we value your satisfaction and aim to provide you with the best shopping experience. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy below for detailed information on how to proceed with returns and refunds.

Eligibility for Returns

We accept returns under the following conditions:

1. Timeframe:
   • Items must be returned within 30 days of the delivery date.
2. Condition:
   • The item must be unused, in its original condition, and with all tags and packaging intact.
3. Proof of Purchase:
   • A valid receipt or order confirmation must be provided.

Non-Returnable Items:

• Perishable goods such as pet food and treats.
• Personalized or custom-made products.
• Items marked as final sale.
• Opened grooming or hygiene products for health and safety reasons.

Return Process

1. Contact Us: Email our customer support team at support@bestpetsupplyshop.com with your order details and the reason for the return.
2. Approval: Once your return request is approved, we will provide you with a return authorization and instructions on how to ship your item back to us.
3. Shipping:
   • Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.
   • We recommend using a trackable shipping method to ensure your item reaches us safely.
4. Inspection: Upon receiving your returned item, we will inspect it to ensure it meets the eligibility criteria. We will notify you of the approval or rejection of your return.

Refunds

1. Approval: If your return is approved, we will initiate a refund to your original payment method.
2. Processing Time: Refunds typically take 5-10 business days to process, depending on your payment provider.
3. Deductions:
   • If applicable, shipping costs from your original order will not be refunded.
   • A restocking fee may be applied in certain cases.

Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 7 days of delivery. Provide photos and a detailed description of the issue, and we will arrange for a replacement, exchange, or refund at no additional cost.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@bestpetsupplyshop.com.

Cancellations

Orders can be canceled within 24 hours of placement. After 24 hours, cancellations may not be possible if the item has already been processed or shipped.

Contact Us

If you have any questions about our Refund and Returns Policy, please don’t hesitate to reach out to us:

• Email: support@bestpetsupplyshop.com

We’re here to assist you and ensure your experience with Best Pet Supply Shop is seamless and enjoyable.and returns.